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The COAST Framework
The COAST Framework measures what ChatGPT, Gemini, Perplexity, and Google AI Overviews (core), with other relevant surfaces added when agreed say when buyers ask who to hire — then improves what those answers depend on and retests to prove what changed. In a recent engagement, a healthcare practice with 26 years in business and 200+ Google reviews went from being overlooked by AI to winning new clients who said AI sent them.
Coastline Metrics is an AI visibility intelligence company that measures and improves how brands are represented and recommended by AI systems. Headquartered in Bradenton, FL. Coastline uses the COAST Framework to measure what ChatGPT, Gemini, Perplexity, and Google AI Overviews (core), with other relevant surfaces added when agreed say about a business, fix what is sending buyers elsewhere, and prove the answers changed.
Coastline Metrics built its own system to measure, preserve, and verify what AI says about your brand. Consumers are asking AI what treatment to choose, which brand to trust, and where to go. Coastline Metrics measures whether those systems understand, cite, and recommend your brand — versus your competitors — identifies what’s driving the difference, implements the corrections, and verifies whether the outcome changed.
The COAST Framework
COAST stands for Comprehension, Occurrence, Accuracy, Shortlist Position, and Traceability — five lenses on whether AI understands you, finds you, gets facts right, shortlists you, and can point to supporting public evidence.
The COAST Framework measures what ChatGPT, Gemini, Perplexity, and Google AI Overviews (core), with other relevant surfaces added when agreed say when buyers ask who to hire — then improves what those answers depend on and retests to prove what changed. In a recent engagement, a healthcare practice with 26 years in business and 200+ Google reviews went from being overlooked by AI to winning new clients who said AI sent them.
Asking “What is [Business]?” tests recognition. Asking “Who are the best [category] providers in [location]?” tests discovery. A business can be easy to describe by name and still get skipped when buyers ask by category.
Does the system correctly understand the entity, services, audience, geography, and differentiators?
Example: when a buyer asks for a family law firm in Bradenton, does AI correctly place you in that category and market — or confuse you with a different practice type or city?
How often does the business appear across repeated, commercially relevant prompt families and platforms?
Example: across ChatGPT, Gemini, Perplexity, and Google AI Overviews, how often do you appear when buyers ask category questions — once, often, or almost never?
Are material facts correct, current, specific, and internally consistent?
Example: does the answer get your services, location, and key facts right — or invent an outdated specialty, wrong area, or details you no longer offer?
Is the business absent, merely named, included in the recommendation set, or prioritized with a rationale?
Example: when AI names options, are you the prioritized pick with a reason, a late mention, or missing while competitors take the shortlist?
What visible sources and public evidence support the answer, and how stable are those source patterns?
Example: which public sources is the answer leaning on — your site, listings, reviews — and do those sources actually support recommending you?
Score scales, dimension weights, and prompt packs stay proprietary. You receive inspectable findings — prompts, platforms, dates, and answer excerpts — not a black-box formula.
How it works
The managed-service loop operators run in the app — conversational intake, stored artifacts, send gates — aligned to Megan's measurement protocol.
1. Baseline
Documented prompt pack, models, dates, and verbatim answers before any fixes.
2. Diagnose
Inspectable findings tied to real buyer questions and AI answers — so you can see why competitors appear instead.
3. Improve
Fixes tied to what failed in the assessment — not a generic SEO laundry list.
4. Verify
Re-ask the same stored prompt set wherever technically possible. Model version, run date, and material platform changes are documented with every comparison.
Transparent measurement, inspectable evidence, and comparable reruns.